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Patient Safety: What's Your Role?
Wednesday, March 7, 2018 - 3:00 PM (Eastern Time)

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Cynthia Deyling, MD, MHCM, FACP

  • Chief Quality Officer

Aaron Hamilton, MD, MBA

  • Medical Director Patient Safety and Clinical Risk

According to the World Health Organization, 1 in 10 patients is harmed while receiving hospital care.

Providing safe care is a priority that Cleveland Clinic takes very seriously. The entire care team actively seeks input from employees to identify, share, and resolve safety concerns to protect patients from harm. They leverage technology, best practices, and teamwork to ensure patient safety in all care settings.

Patients are a vital part of the healthcare team, and as a patient, there are several opportunities to get involved in your care. These include:
- Choose a hospital, when possible, that has extensive expertise in the procedure you need.
- Discuss your medications, including prescription, over-the-counter medicines, vitamins and herbs, with our clinical team.
- Understand the medications you are taking.
- Inform your clinical team of any allergies and reactions you have had to drugs.
- Remind everyone involved in your care to wash their hands.
- Ask a family member or friend to be with you in the hospital and speak up for you if you can’t.
- Request the specialty physician communicate with your primary care physician so your care can be coordinated and duplicate tests and drug interactions can be avoided.
- Use the hospital’s online electronic medical record, such as Cleveland Clinic’s MyChart, to access your test results, message with your physician, and schedule appointments.
- Review your online electronic medical record information prior to your appointment to come prepared with questions for your care team.
- Above all, always speak up when you have a question or concern.

Take this opportunity to gain valuable insight from Cleveland Clinic’s safety leaders on how to get involved in your care and when and why you should speak up.

About the Speakers
Cynthia Deyling, MD, MHCM, FACP
As Chief Quality Officer, Dr. Deyling oversees all quality, regulatory and risk management activities across the Cleveland Clinic health system. She and her team support and collaborate with the clinical and support departments to align quality outcomes and patient safety into daily practice. The focus is to make quality and safety patient-centric, clinically relevant, operationally effective, regulatory compliant and academically appealing.

Dr. Deyling also serves as a member of the Ohio Hospital Association’s Clinical Advisory Board and a member of the Marymount Hospital Board of Trustees. Prior to being the Chief Quality Officer, Dr. Deyling served as Vice President, Regional Medical Affairs, Quality and Patient Safety for the regional hospitals and family health centers. She was the Chair of the Regional Operations Institute for over six years and she served as the Medical Director for the Independence Family Health Center for fifteen years. Dr. Deyling served as Executive Director of Cleveland Clinic Allied Health Education; Vice Chair of Cleveland Clinic health system’s Eastern and Western Board of Trustees and served on the Cleveland Clinic Board of Governors.

A fellow of the American College of Physicians, Dr. Deyling received her medical degree from The Ohio State University College of Medicine, completed her internal medicine residency training at Cleveland Clinic and earned a master's of healthcare management from Harvard University. Named one of Cleveland's best physicians since 1997 by Cleveland Magazine and one of America's Best Doctors since 2002, Dr. Deyling has been honored on numerous occasions for her work with patients and fellow physicians and in the community. In 2010 she was the Honoree and Achievement Award recipient for the “Speaking of Women’s Health” conference by the Women’s Professional Staff Association. In 2015, Crain’s Cleveland Business recognized Dr. Deyling’s leadership and honored her as one of Northeast Ohio’s “Women of Note.”

Aaron Hamilton, MD, MBA
Dr. Hamilton is a practicing Hospitalist with a clinical appointment as Staff in the Department of Hospital Medicine. He also serves as the Medical Director of Patient Safety and Clinical Risk Management for the Cleveland Clinic health system. In this role, he has been actively involved in driving safety culture, supporting the Clinic’s voluntary safety event reporting system, investigating root causes and creating stronger action plans from serious harm events to help mitigate future harm and risk across the health system. He and his team have worked to tie these efforts to high reliability principles with a specific focus on Listening, Learning and Leading. He has a keen interest in better understanding the relationship between a culture of safety and direct patient outcomes. He has also strongly advocated for and executed on engaging and involving patients and families in both patient safety and clinical risk arenas.

As a facilitator for the Center for Excellence in Healthcare Communication, Dr. Hamilton has worked with hundreds of employees to enhance their relationship-based communication skills and improve the patient and employee experience. He has been integral in leading Cleveland Clinic’s approach to disclosure of medical errors, one of the most challenging communication scenarios encountered in healthcare. This has included structuring formal disclosure training for employees across the health system. At a national level, he is actively involved with the American Society for Healthcare Risk Management (ASHRM) as a committee member and a reviewer for the ASHRM Journal. He is also active in the quality and safety domain with the Society of Hospital Medicine.

Dr. Hamilton earned both his medical and business degree from the University of Chicago, and completed an internal medicine residency at the Hospital of the University of Pennsylvania, Philadelphia.

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